Return & Refund Policy

1. Nature of Service

TrueTym provides access to digital software services, including workforce management, attendance tracking, payroll tools, compliance support, and analytics. As this is a digital SaaS product, no physical goods are shipped and no “returns” apply in the traditional sense.

2. Free Trial / Complimentary Access

Where applicable, TrueTym may offer:

• Free trials
• Complimentary access periods
• Beta or promotional usage

During such periods, customers can evaluate the platform without payment. No refunds apply to free or complimentary access.

3. Subscription Payments

All paid subscriptions are billed in advance (monthly or annually, as applicable).

Once a subscription payment is processed:

• Fees are non-refundable
• No partial refunds are provided for unused time, downgrades, or early termination

This applies regardless of actual usage during the subscription period.

4. Cancellation Policy

Customers may cancel their subscription at any time:

• Cancellation will stop future billing
• Access will continue until the end of the current billing cycle
• No refunds or credits will be issued for the remaining period

5. Exceptions

Refunds may be considered only under exceptional circumstances, such as:

• Duplicate payment due to a technical error
• Incorrect billing caused directly by TrueTym’s systems

All such requests must be submitted within 7 days of the transaction date and will be reviewed on a case-by-case basis. Approval is at TrueTym’s sole discretion.

6. No Refunds for Policy or Compliance Changes

Changes in:

• Labor laws
• Compliance requirements
• Internal business processes
• Regulatory interpretations

do not qualify for refunds, as TrueTym continuously evolves to support compliance but does not guarantee suitability for every specific regulatory scenario..

7. Account Termination for Misuse

TrueTym reserves the right to suspend or terminate accounts in cases of:

• Violation of terms of service
• Fraudulent activity
• Unauthorized use

In such cases, no refunds will be issued.

8. Contact Information

For billing questions or exceptional refund requests, please contact:

Email: support@truetym.com
Subject Line: Billing / Refund Request